Thank you for taking the time to review our product. I bought the Smoker (Serial FY111952) on May 24, 2020. Unsubscribe at any time. This company is not yet accredited. Read honest and unbiased product reviews from our … I figured out the power cord transformer was bad and it needed to be replaced. Will Masterbuilt open the floodgates, as we have long hoped, and begin a revolution of thermostatic control, not only for gas smokers, but gas grills as well? Unsubscribe easily. Ordered 1 online-they sent an Allen wrench. I needed the procedure on finding which part stopped the unit from working. We also use third-party cookies that help us analyze and understand how you use this website. It's bad enough that a product that costs a couple of hundred dollars lasts less than 2 years with only approximately 20 uses, but there is absolutely no customer service. This is enough to make it worth recommending. Have installed the app several times but won't connect. A private message will be sent so we can further assist you. I can't use my brand new $900 grill and no response from the company. We'll assume you're ok with this, but you can opt-out if you wish. I have it in my shop with fans to vent the smoke. I didn't know you can get the virus on the phone. I am going to honestly say don’t do it, they do not respect or honor our money, because if they did they would not have so many people on here saying the same thing about their smokers not working. Can't get any help. We are sorry to hear of your recent experience with the smoker. I reboxed the two wrong burner tubes and the door handle and sent them back. We will be sending a private message so we are able to further assist you. List Price: $ 299.99. Over many years, the brand Masterbuilt has set the build quality standard for their smokers really high. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We bought a smoker at the store, noticed 1 of the handles was broken. Types Of Grills, Choosing The Best What’s Best For You? We used the smoker one time and it never got over 200 degrees and since then it does not heat up over 150 degrees. Thank you for taking the time to review our product. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Within 2 months: - Rotisserie will only rotate 5-10 degrees in one direction and then return 5-10 degrees. Some users report the water tray drying out quickly – easily fixable by adding another tray! We value your privacy. We value your privacy. 5.0 out of 5 stars 2. Masterbuilt Mb20092818 Sportsman Elite Smoker Rack Kit, Chrome. We'll be watching, fingers crossed. We did not experience any leakage. So, you’re looking for a backyard smoker to add to your outdoor appliances. We want to make sure you are taken care of as quickly as possible. Necessary cookies are absolutely essential for the website to function properly. Well thanks for the advice when you don’t have the parts in stock and why should I be guessing which one of these parts that are non refundable I should purchase, and why does or did this unit stopped working after the second use. We would recommend disconnecting the digital control panel to allow the component to reset. Customer review from masterbuilt.com Assembled in January and waited until some decent weather in March to try and get it prepared to use. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I had 8lbs of chicken wings I was to cook for a party that I was unable to cook, which inevitably had to be thrown away. This category only includes cookies that ensures basic functionalities and security features of the website. So anyone reading this, if you are thinking about buying a smoker from this Masterbuilt? If you have any questions, please let us know. masterbuilt electric smoker bluetooth connection problems. Other options New from $42.49. Used it about 4 times. Holiday Gift Guide . Thank you for taking the time to review our product. I hope I get my grill to work. You’re considering the Masterbuilt 20051311 GS30D 2-Door Propane Smoker, but you want to know if this is the right smoker for you and your family.. You’re in the right place because on this page, I’m going to share what I’ve discovered. Please spare me about cleaning the gauge. Dec 16, 2016 #2 Bearcarver SMF Hall of Fame … We are sorry to hear of your recent experience with making a claim through our website. I purchased the Masterbuilt Electric smoker in 2019, the day before Thanksgiving, to smoke a small turkey. For faster response, please create one case and response as we answer in the order in which they are received. Stated he placed an order for the correct parts. When I turn it on I get an a code and then it shuts off. All I want is the replace the "door switch", replace the "control panel", replace the rotisserie motor and replace the cover. 50. Original review: Aug. 14, 2020. Please let us know if you have any questions regarding this process. Thank you, you have successfully subscribed to our newsletter! Call them and no one answers. And my smoker has never been outside. We are sorry to hear that you are experiencing this issue and would appreciate the opportunity to provide you with a resolution. A private message will be sent so we can provide better support. ConsumerAffairs is not a government agency. - YouTube Please be sure to include pictures of the components and the proof or purchase for warranty claims. Leaking smoke is one of the leading reasons why most 2 door smokers fail to deliver on the promised ‘flavor’ and convenience. Masterbuilt 2 Door Propane Smoker Review. - Power switch cover on the control panel has cracked. Our content is intended to be used for general information purposes only. We are sorry to hear of your recent experience with the smoker. Back in the day, people used to make their own smokehouses to smoke their food and get that unique smoky flavor out of them. We thank Masterbuilt for providing a Thermotemp XL for this review. Difference between Masterbuilt 20051311 GS30D and Masterbuilt MB20052318 MPS 230S. Pure simple, convenient fun. We are sorry to hear that you are experiencing this issue with the smoker. I will not buy anything with Masterbuilt on it again. I used the smoker one time and on the second use the control panel no longer worked. You will have to keep an eye on the fuel and remember to refill the tank. Please note, cases are handled in the order received and additional messages will mark a case new, moving it to the end of the queue. A private message will be sent to gain more information. This website uses cookies to improve your experience while you navigate through the website. Original review: Aug. 14, 2020. The Masterbuilt 2 – Door Propane Smoker has plenty of room for plenty of ribs! I contacted customer service the next day. When I received it, I opened it just to find a door handle when I had ordered 2- burner tubes. They promise to contact you in 3-5 business day. I have been trying to contact customer service due to the virus. 1. You only can contact by Masterbuilt email. See reviews below to learn more or submit your own review. Thread in 'Electric Smokers' Thread starter Started by fpdeod, Start date Dec 15, 2016; Dec 15, 2016 #1 fpdeod Newbie.

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